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Information/FAQ

Information on Covid-19:
***Please note that substantial delays on your order are likely considering the disruptions to postal services worldwide. If you have ordered a pin, you will be emailed a tracking number once shipped.***

Where are the images used, from?
Please go to the "Manuscripts of Origin" page for a list of links to the source material.

What is the difference between Firsts (Best Quality) and Seconds (Some Imperfections)?
Enamel Pins are made by hand. There are always going to be some minor flaws because of the nature of the manufacturing process. "Firsts pins" are pins with practically no noticeable defects. Under certain light and looking closely you may be able to see some very light scratches from the polishing process or a slightly under filled area of enamel, or some other extremely minor imperfection, this is normal. "Seconds pins" are pins with more noticeable flaws such as small black dots in the enamel, unfilled or cracked areas of enamel, rough edges on the metal, oxidised plating, colour bleeding into areas it's not meant to be etc. Seconds pins are still absolutely wearable, and from a distance look the same as Firsts pins! They are perfect for wearing on bags where they may get a bit of rough treatment.

When will my order ship?
I am now using DHL eCommerce to ship orders. Because of this, there is a shipment pickup fee of $20. In order to make this feasible for me I will only be shipping once a week on Tuesday Afternoon (Australian Time). If you place an order on Wednesday (Australian Time) your order will ship the following Tuesday. Please get in touch if you have any questions about the shipping schedule.

Where is my order?
If you have not received your order within 21 days of it being shipped, please get in touch! I can be reached either by the contact page on this site, or by emailing fromvellum@gmail.com
I live in Australia which, unfortunately is a long way from most places, therefore shipping can take a long while (especially during the pandemic). If you get in touch, I can follow up on your shipment and let you know what's happening.

My Pin or Sticker looks a bit different to the picture on your shop!
Unfortunately there are always going to be some differences between images on screen and in real life. There is another reason there may be a difference too. For the Illuminated Icons pins I have used two separate pin manufacturers. The first company had a huge percentage of flaws and were unfortunately not willing to help me out with them. The main differences are slightly different colour enamel, slightly different colour plating, the chain on the Sit, Stay! pin, the glitter in the Fine Feathered Friend pin.

Any thought for Environmental Impact?
All of the packaging materials are biodegradable and/or recyclable. The cellophane bags are made of cellulose, as is the sticky tape. I am slowly moving from cellophane bags to glassine as they are more environmentally sound. The backing cards, envelopes and padded satchels are made from 100% recycled paper. There are some non-recycled paper products used, but these can be recycled by you!

Please dispose of your rubbish thoughtfully.